Marvel Casino Privacy Policy

Information we may collect

The information handled by an online casino can vary depending on how you use the website, which services you access and whether you create an account. We may collect information that identifies you, relates to your account or is reasonably connected with your activity on the website. We aim to collect information that is relevant to the purpose for which it is used and to avoid requesting information that is unnecessary for providing services, protecting users or meeting applicable obligations.

Review contents

Information we may collect How and why information is used Cookies, sharing and security Retention and your privacy rights Your responsibilities and policy updates

Account and personal details

Your name, date of birth, residential details, nationality and other information supplied when creating, verifying or updating an account.
Your username, account preferences, communication choices and records of your interaction with the website.
Information needed to confirm that an account belongs to the person using it, including verification documents or information taken from those documents.
Messages, questions, complaints and other information you provide when contacting customer support.
Information about responsible gaming preferences or account restrictions where you choose to provide it or where it is needed to support safe use of the services.

Payment, gaming and transaction information

We may handle payment details supplied when you deposit, withdraw or otherwise use account services. Depending on the payment method, we may receive limited payment information rather than complete card details. We may also record deposits, withdrawals, wagers, winnings, account balances, bonuses or promotional activity where relevant, and other transaction records. These records help operate your account, process transactions, respond to questions and maintain accurate financial and gaming records.

Device and usage information

When you visit the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times, referring website and interactions with website features. We may also collect information through cookies and similar technologies. This information can help keep the website working, remember preferences, understand general usage, improve performance and identify unusual or potentially harmful activity.

How and why information is used

We may use personal information for purposes connected with providing and managing casino services. The purpose will depend on the information involved, the service requested and the circumstances in which the information was collected. Information may be used for several compatible purposes, including the following:

Creating, maintaining and administering your account, including helping you access account features and keeping your details up to date.
Processing deposits, withdrawals and other account transactions, and maintaining reliable records of those transactions.
Confirming identity, age and account ownership before or during the use of relevant services.
Carrying out verification and anti-fraud checks, including checks designed to detect suspicious activity, account misuse, payment abuse or attempts to use the website unlawfully.
Meeting legal and regulatory obligations that apply to online gambling services, financial transactions, identity checks, crime prevention or record keeping.
Providing customer support, responding to requests, investigating complaints and communicating about your account or important service matters.
Maintaining website security, monitoring system performance, troubleshooting faults and protecting players, the website and other users.
Understanding how the website is used so that navigation, content, functionality and the general player experience can be improved.
Sending marketing or promotional communications where permitted and where you have provided consent or another lawful basis applies.
Supporting responsible use of the website, including reviewing activity where this is needed to help protect players or meet applicable obligations.

For example, information provided during account verification may also be used to protect the account, prevent fraud and meet record-keeping requirements. Where we rely on consent for a particular use, you may withdraw that consent as described in this policy. Withdrawing consent does not affect processing that has already taken place or processing that we are required or permitted to continue for another valid reason.

Communications

We may contact you about account activity, security matters, transactions, support requests, service changes and other important operational information. These messages are different from optional marketing communications. You may ask us to stop marketing communications or change your marketing preferences, but account, security and essential service messages may still be sent where they are necessary.

Cookies, sharing and security

Cookies and similar technologies

Cookies are small files or similar technologies that may be stored on your device when you use the website. Some cookies may be needed for core functions, such as keeping you signed in, supporting security, remembering settings and helping pages operate correctly. Other cookies may help understand website traffic, recognise returning preferences or measure the effectiveness of communications and content.

You can manage, block or delete cookies through the settings in your browser. If you disable some cookies, parts of the website may not work properly, and certain account or security features may be unavailable. Browser controls differ between devices and browsers, so review the settings available on the device you use to access the website.

When information may be shared

We may share information when reasonably necessary to provide services, operate the website, protect users or meet legal obligations. For example, information may be shared with payment and transaction service providers, identity and verification providers, technology and hosting providers, customer support providers, security specialists, professional advisers and other service providers assisting with website operations.

Service providers should only handle information for the relevant services and in accordance with appropriate instructions or obligations. Information may also be disclosed where needed to detect or investigate fraud, protect the rights and safety of players or others, respond to lawful requests, resolve disputes, enforce applicable terms or support a business transfer. We aim to limit sharing to information that is relevant to the purpose.

Security measures

We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security procedures, monitoring, secure systems and requirements for staff or service providers. No internet transmission or electronic storage system can be guaranteed to be completely secure.

You should keep your account credentials confidential and avoid sharing passwords or security codes. Contact support promptly if you believe that your account or personal information has been accessed without permission. We may need information about the incident to investigate and take appropriate protective steps.

Retention and your privacy rights

How long information is kept

We keep personal information for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, support, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. This can include identity, payment, transaction, account and security records.

When information is no longer needed, we aim to delete it, anonymise it or securely dispose of it, subject to technical, legal and operational requirements. Information may be retained where it is needed to establish, exercise or defend a legal position, investigate an incident, prevent fraud or meet a continuing obligation.

Requests about your information

Depending on the circumstances and applicable privacy requirements, you may have rights relating to personal information we hold about you. You can contact us to ask for access to your information, correction of information that is inaccurate or incomplete, deletion of your information where deletion is appropriate, or information about how it has been used. You may also withdraw consent to marketing communications at any time.

To exercise your data rights or make a privacy request, email support@marvelcasino.best. This contact can be used to request access, correction or deletion of your data, and to withdraw consent to marketing. Please describe your request clearly and provide enough information for us to understand what you need.

Access: ask for a copy of personal information held about you, subject to applicable exceptions and identity verification requirements.
Correction: ask us to update information that is inaccurate, outdated or incomplete.
Deletion: ask for information to be deleted where there is no continuing reason to retain it. Deletion may not be possible where records must be kept for legal, security, dispute or transaction purposes.
Marketing consent: withdraw consent or ask us to stop sending marketing communications. Essential messages about your account, security or important service changes may still be sent where necessary.
Privacy information: ask questions about how your personal information is collected, used, shared or retained.

We may need to confirm your identity before providing information or making changes, particularly where an account or financial information is involved. This is a security measure designed to prevent information being disclosed to the wrong person. We will consider each request fairly and respond in accordance with applicable requirements.

If a request cannot be completed in full, we will generally explain the relevant reason, such as a legal retention duty, the protection of another person’s information, security concerns or the need to preserve records connected with a dispute.

Your responsibilities and policy updates

Please provide accurate information and update your account details when they change. If you provide information about another person, you should only do so where you are authorised to provide it and where the person has been informed as appropriate. Do not send unnecessary sensitive information through ordinary website messages. If verification documents are requested, use the available secure account or support process rather than posting documents publicly.

The website may contain links to third-party websites, payment services or other external platforms. Those services may have their own privacy practices and policies. We recommend reviewing the privacy information provided by any third party before submitting personal information. This policy explains handling connected with Marvel Casino services and does not control the privacy practices of independent third parties.

We may update this Privacy Policy from time to time to reflect changes in the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on the website. If a change is important, we may provide additional notice through the website, your account or another suitable communication channel. You should check this page periodically so that you understand how information is handled.

If you have a question, concern or request about privacy, email support@marvelcasino.best. We will review your message and take reasonable steps to help with your request in line with applicable privacy requirements.

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